The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please give us a call - we work with a number of large brands who we produce candles for and would love to work with more.
- Trim the wick - Keep your wick trimmed to 1/8"
- Let the wax pool - Each time you light the candle, allow the entire top layer to become a pool of liquid and burn for no more than 3 hours to ensure optimum life of the candle.
- Burn Safely - Always burn your candle on a heat resistant surface, keep it out of drafts and NEVER leave it unattended whilst lit.
- Know when to bin it - When only 1/2" of wax remains it's time to get a new candle, all our tins are and can be recycled.
Our Gift tins are the perfect gift. They can be sent directly to the recipient with a gift message. Use the normal Etsy gifting option and we will organise this for you.